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Shipping & Returns

Shipping Policy

Q.How long does it take to deliver my order?

A: Our warehouse is located in various places around India. We ship to 18000+ pin codes all over India from our warehouse, the delivery timeline will be 2 -3 working days.

Q.How much time do you take to ship my order?

A: We take less than 24 hours (excluding Public Holidays & Sunday) to ship your order from the warehouse, so that it reaches to you as early as possible.

Q: Are there any shipping charges?

A: No shipping charges if you have placed an online paid order.
No shipping charges if you have placed a cash on delivery (COD) order above Rs.500.
Rs.50 shipping charges are added if you have placed a COD order below Rs.500. (no hidden charges)

Return & Exchange Policy

How many days after I  can return or exchange the products?

Please make sure that you raise an exchange request within 3 days of the product delivery.
To raise an exchange request, please follow the instructions below:
Step 1: Mention your order ID and send a photograph of the package to customercareby4pets@.com
Step 2: We will send someone to pick up the product from you at no cost to you*. Please make sure that the product is unused with all tags intact. Do keep the pick up slip safely with you so that we can coordinate with our delivery partners on your product.
Step 3: Once we receive your product at the warehouse and conduct a quality check, we will either offer you an exchange or store credit, in accordance with our policy.

We will NOT accept returns or exchanges for the following items (unless received damaged or spoilt):

  • Edible and perishable items like food, treats etc

  • Beds, play pens and crates

  • Dog Toys & Cat Toys

  • Items purchased during sales

  • Face Masks

Returns and exchanges will also not be accepted in the following circumstances:

  • If request is initiated after 3 business days of order delivery

  • Product is used or altered

  • Product is damaged due to misuse/overuse by the customer

  • Returned attempted without original packaging including, price tags, labels, original packing, and other accessories or if original packaging is damaged.